Returns & Refunds Policy

At MEDS First, we understand the importance of resolving issues related to statement returns and payment refunds in a timely and efficient manner. Our dedicated team is focused on handling these concerns and ensuring a smooth process. To help avoid confusion, we have outlined our policies and procedures regarding returns and refunds below. Please take note of the responsibilities of each party involved.

Returned Patient Checks
If a patient’s check is returned by the bank due to insufficient funds, the patient will be responsible for covering any fees associated with the returned check, including any additional charges for postage or shipping.

In the event of a returned check, MEDS First will reach out to the patient on behalf of the medical provider to request credit or debit card information for automated payment processing.

We will send up to three statement notices to the patient on behalf of the provider. If the account remains unresolved after three attempts, we will return the account to the medical provider for further action.

Returned Statements
MEDS First is responsible for mailing patient billing statements on behalf of the medical provider. However, if we receive three consecutive undeliverable statements, we will return them to the client.
Please note, MEDS First is not responsible for the costs associated with undeliverable statements, including postage and shipping fees. The client is responsible for covering these shipping and handling costs.

Refund Policy
MEDS First is not responsible for issuing refunds or handling overpayments to patients or insurance companies. Refunds must be processed by the medical provider.

While MEDS First processes patient payments, we do not manage the return of payments. The responsibility for issuing any refunds, including postage costs, falls to the medical provider.
Upon the issuance of a refund, MEDS First will update the relevant billing systems and financial records to reflect the refund or reversal, ensuring that commissions and charges are adjusted accordingly.

By following these policies, we aim to provide clear communication and effective management of billing-related issues. If you have any questions or need further assistance, please feel free to contact our support team.